Wow!! That's too much...For future reference.
Always, always insist on being provided with the following information when purchasing from an unknown or untried source, especially important if from overseas.
Courier / carrier
Waybill number or other tracking number (should then be able to track package online)
Last but not least a copy of the shipping documents, these can be scanned and emailed or photographed and emailed, no excuses for the shipper to not do this for you. This should display all of the above.
You could also negotiate 50% payment upfront, balance on delivery or C.O.D.
Normal terms are live arrival. Have never dealt with anyone who only works on live at time of sending. However, a few have variable carriage options, and sometimes the cheapest way is 'at buyers risk' and clearly stated to be so.I bought and collected a number of Queens this week from a well known UK reputable supplier.
Upon introduction a couple of hours later, I found that 2 Queens were dead.
I telephoned that supplier to be informed 'not our responsibility, there were alive when they left here'.