What did you do in the Apiary today?

[Erichalfbee]

Time to invoke the faulty goods act, methinks.
Does Duncan tell you what was wrong with it and what was done to repair it?

 

[The Poot]

That seems pretty poor service. Tell him he just lost a sale on the back of it - I’ll stick with my ageing Varrox after all.

 

[Newbeeneil]

Time to invoke the faulty goods act, methinks.
Does Duncan tell you what was wrong with it and what was done to repair it?

I posted the comment while extremely peed off so will give Duncan the chance to prove his worth but certainly will consider faulty goods.
He just doesn’t believe the unit is faulty so now he’s blaming the batteries but they are all no more than 6 month old and fully charged when I put them on.

 

[Erichalfbee]

That seems pretty poor service. Tell him he just lost a sale on the back of it - I’ll stick with my ageing Varrox after all.

The instantvap is a game changer. Neil just has a rogue.

 

[The Poot]

The instantvap is a game changer. Neil just has a rogue.

(Ssssh! I only posted for Neil to add weight to his complaint).

 

[Newbeeneil]

(Ssssh! I only posted for Neil to add weight to his complaint).

thank you! In fact I agree with Erichalfbee, it’s fantastic when it’s working it’s just that Duncan won’t except mine is a rogue and just replace it. If he had I wouldn’t be relating this but congratulating him on his customer service!

 

[Swarm]

I posted the comment while extremely peed off so will give Duncan the chance to prove his worth but certainly will consider faulty goods.
He just doesn’t believe the unit is faulty so now he’s blaming the batteries but they are all no more than 6 month old and fully charged when I put them on.

What make of battery do you use, Neil? If he insists the unit is OK, I think it's safe to assume he has done test runs with it. When it stops working, what happens when you change the battery?

 

[Murox]

Is there any chance that you have some rogue counterfeit batteries??

 

[Newbeeneil]

What make of battery do you use, Neil? If he insists the unit is OK, I think it's safe to assume he has done test runs with it. When it stops working, what happens when you change the battery?

I have Einhell batteries. When it stops working I immediately think I’ve run out of power so replace with a fully charged battery but it still remains blank!
Yesterday I managed to get it to light up for a few mins then it went blank again and when I banged it in frustration it lit up but wouldn’t heat up!
I’m not convince Duncan does a full check on them as I get the feeling he only imports them and sticks his label on them. I’m not convinced he’s a technical guy. The problem is it’s intermittent!

 

[Newbeeneil]

Is there any chance that you have some rogue counterfeit batteries??

Nope, these are all purchased from Toolstation (5 x 4ah)

 

[Cuckmere couple]

Was hoping to finish off the vaping but my instantvap gave up the ghost with 2 colonies to go.
This is the third time I’ve had to send it back. It’s obviously a dodgy example but Duncan refuses to replace it. I’m getting extremely p****d off as every time it stops working I have to wait a week or so before he returns it “repaired”

hmm, i am flirting with idea of going down that route but will watch the story unfold

 

[Swarm]

I have Einhell batteries. When it stops working I immediately think I’ve run out of power so replace with a fully charged battery but it still remains blank!
Yesterday I managed to get it to light up for a few mins then it went blank again and when I banged it in frustration it lit up but wouldn’t heat up!
I’m not convince Duncan does a full check on them as I get the feeling he only imports them and sticks his label on them. I’m not convinced he’s a technical guy. The problem is it’s intermittent!

Yes he imports them, Duncan became the UK Instantvap distributor. I did wonder about problem solving as I had bought mine the year before, from Janos in Budapest but I assumed there would be some sort of interaction regarding technical repairs and after sales service, at least you would hope that was the case.

 

[ericbeaumont]

rogue counterfeit batteries

Einhell batteries are made in China, so uber-positive blurb interpretation necessary: manufacturing takes place in various locations, including China. German engineers and technicians oversee the manufacturing process, guaranteeing that all products adhere to the stringent standards set by Einhell.

 

[Newbeeneil]

Einhell batteries are made in China, so uber-positive blurb interpretation necessary: manufacturing takes place in various locations, including China. German engineers and technicians oversee the manufacturing process, guaranteeing that all products adhere to the stringent standards set by Einhell.

I assume just about all batteries are made in china nowadays but these still test as 20.5v so I’m convinced it’s not them.
Duncan’s also said he supplied loads of Einhell powered machines with no problem so it all points to the machine!!!

 

[JamezF]

Duncan’s also said he supplied loads of Einhell powered machines with no problem so it all points to the machine!!!

Yup, I use Einhell batteries and have not had a problem thus far. This is with the Compact model though, not the original.

James

 

[steve1958]

I nearly ordered one of these today, but am now having second thoughts.
Aftersale service is important to me

 

[Erichalfbee]

I nearly ordered one of these today, but am now having second thoughts.
Aftersale service is important to me

I have had absolutely no problem with mine. I’m sure there are many beekeepers who haven’t either. Which one did you order?

 

[steve1958]

I have had absolutely no problem with mine. I’m sure there are many beekeepers who haven’t either. Which one did you order?

I didn't. Newbeeneil's post has put me off

 

[Erichalfbee]

what do you use now?