Very good equipment, both what they manufacture themselves and the other stuff that they source, e.g. from Fritz. Their Apimelter is almost a must-have piece of kit for any beekeeper with 40 or more hives.
Have had excellent service from them, as an example my bottling machine went 'pop' (literally) and stopped working. I phoned the technical helpline (Denmark), spoke in English to one of their technicians. A photo of the inside of the control box was sent to them, and by reply he assured me the replacement parts were on the way. This was 3pm on a Friday.
10am on Monday, a parcel arrives containing a replacement for the 50p resistor which had popped, plus a £250 PLC loaded with a software update to rectify the problem. Ten minutes with a screwdriver and it was up and running again.
Like any business, they get busy during the seasonal peaks of ordering, but when I needed them, they were there.