A few years ago Simon The Beekeeper shipped me a suit with a broken zip and wouldn't take a return outside their 2 week return period. Pretty sure there's some statutory rights they ignored there, but they did send a replacement hood in the end - albeit in a different wrong colour and with an incompatible zip. Since then I've only used them for cheap minor things stuff where quality matter too much.
Didn't think I could go wrong ordering uncapping forks though. I wanted a couple of spares and on eBay Simon The Beekeeper were advertising the standard red handled uncapping fork with 21 tines, hard red plastic handle with textured grip where your thumb goes. So I bought two. Instead of the forks advertised they sent over two forks with 19 very thick tines, soft yellow plastic grip, no textured area, a much sharper angle on the head, weighing about 28% more than the advertised fork and they didn't even have uniform length tines.
Mistakes happen sometimes so I messages them including photos showing the obvious differences between the fork advertised (which I have one of) and the junk I'd been shipped. I was quite surprised when I got a reply expecting me to pay for return postage despite it being their mistake and a flat out refusal that the obvious differences between the fork advertised and the cheaper forks supplied actually mattered. I've never had that poor a response before, even when dealing direct with sellers on Ali-express.
