maddydog
Drone Bee
- Joined
- Mar 24, 2013
- Messages
- 1,257
- Reaction score
- 159
- Location
- north staffordshire
- Hive Type
- 14x12
- Number of Hives
- 150+ nucs and hives
Received my new suit yesterday from one of the more premium suppliers. Used for the first time today and received a sting to the ear. Upon inspection, a number of teeth were missing from the suit zip, therefore when the hood was zipped on a gap formed.
After I sent an email I received a phonecall from the supplier basically saying it was my fault and I'd been too rough with the zip but they would repair free of charge. This is my 4th suit in nearly 10 years (all different manufacturers and varying enormously in price). For the past 5 years or so I've worn them most days in spring to autumn and have never had a zip issue other than the occasional snag - certainly no missing teeth.
Using it for the first time today there was no snagging whatsoever so it's inconceivable that I ripped the teeth out of what's supposed to be a premier quality zip.
Send away for repair or return for refund, thoughts?
After I sent an email I received a phonecall from the supplier basically saying it was my fault and I'd been too rough with the zip but they would repair free of charge. This is my 4th suit in nearly 10 years (all different manufacturers and varying enormously in price). For the past 5 years or so I've worn them most days in spring to autumn and have never had a zip issue other than the occasional snag - certainly no missing teeth.
Using it for the first time today there was no snagging whatsoever so it's inconceivable that I ripped the teeth out of what's supposed to be a premier quality zip.
Send away for repair or return for refund, thoughts?