This was fairly recent from Jo*n Lew*s, I laughed so much when I saw her final response to the kettles being
'identical' ...
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ME>
Hello,
We were given gift vouchers for John Lewis as a house warming present and we have found a La Creuset stove top kettle, however can not find it in almond on your site, we found it here with House of Frazer and wondered if you would be getting it in stock?
(I attached a picture of the kettle)
Please could you let us know, many thanks
Bella
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JL>
Dear Bella,
Thank you for your email regarding your John Lewis gift vouchers.
I am pleased to hear that you are looking forward to spending with John Lewis and I am even more pleased to advise you that we do stock the Le Creuset Traditional Kettle in Almond, as you have seen on the House of Fraser website.
This is currently priced at £52 and I have attached a photograph so that you can check it is the correct kettle. Kind regards,
JL
Customer Services
John Lewis
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ME>
Hello Jennifer,
Thank you so much for getting back to me. However that is the wrong kettle
it looks similar but is different. I have attached the picture again so you can see the one we are after. Can you see the difference?
(correct kettle attached, again)
Is there any chance you will be getting or have this one in stock?
Many thanks
Take care
Bella
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JL>
Dear Bella,
Thanks for your reply.
As far as I can tell, these
two kettles are identical, although they have been
photographed at different angles If they are different kettles, we would not stock two such similar models, so I apologise for any inconvenience caused by this.
Kind regards
JL
Customer Services
John Lewis
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Points if you can spot the differences!!!!!