Abelo

[Millet]

All i can do is praise the fellow who who runs the business, two weeks ago i ordered a few hundred pounds worth of equipment which arrived in good time, however when it arrived a couple of bits where missing, so rather than slagging him of on here i phoned him, but i got no answer i tried several times later but got no answer again, then out of the blue after business hours he phoned me back, and what a helpful fellow he was, the missing items where posted First Class and revived the next day.
Do you lot think i will be petty if i ring him back up and tell him and complain about him not answering his phone in business hours and phoning me back when i was busy.

 

[deemann1]

Yes that would be petty
Why bother

 

[mickbees23]

I visited his unit a week ago and they were a really nice bunch. Friendly, let you just get on and mooch through all the gear and lots of help and advice.

You got what you needed and if he rang out of hours then that's great service as he needs family time as well. I run my own business and as a one man band sometimes you don't get chance to have a cup of tea all day never mind make that call you have been meaning to for the last few days. How the hell can you expect him to know when you are busy....???? Give the guy a break.

I for one will be going back to buy from Abelo again.

Cheers, Mick.

 

[Fritillary]

er... You think Millet is seriously thinking about complaining?

 

[Noddy]

er... You think Millet is seriously thinking about complaining?

I believe the remark is with tongue firmly embedded in cheek, and in reference to an earlier post on here about Abelo.

I rang them last week when the online payment gateway kept crashing while I was trying to pay for my order. I rang them, and a very helpful lady said Damian was out at the moment, and she was helping by manning the phone (she was Damian's wife's best friend apparently). I was called back and the problem was sorted with no drama.

I find Abelo's service, like their products, to be very good.

 

[Fritillary]

I believe the remark is with tongue firmly embedded in cheek, and in reference to an earlier post on here about Abelo.
.

Quite so!!

 

[Millet]

I believe the remark is with tongue firmly embedded in cheek, and in reference to an earlier post on here about Abelo.

I rang them last week when the online payment gateway kept crashing while I was trying to pay for my order. I rang them, and a very helpful lady said Damian was out at the moment, and she was helping by manning the phone (she was Damian's wife's best friend apparently). I was called back and the problem was sorted with no drama.

I find Abelo's service, like their products, to be very good.

I 100% Agree

 

[SDM]

I can only agree with everyone else who's had problems with them, that they're very quick sorting them out.
No such luck with turning their version of a commercial nuc into something useable though. The prompt refund however was much appreciated.

 

[Millet]

I can only agree with everyone else who's had problems with them, that they're very quick sorting them out.
No such luck with turning their version of a commercial nuc into something useable though. The prompt refund however was much appreciated.

That is a good end to your story and i am genuinely pleased for you, however i quickly learned not to slag a company of on the internet forums until you have contacted them first, i did similar a couple of years back when i received broken goods, i moaned about it on here and a representative for the said company was also a forum member, after several post on here and emails to the company i was sent replacement goods free of charge which left me a bit embarrassed and saddened that i had disrespected the company on here.
From now on i will refrain from such behavior and always contact the company first.
Cheers
Steve.

 

[thorn]

That is a good end to your story and i am genuinely pleased for you, however i quickly learned not to slag a company of on the internet forums until you have contacted them first, i did similar a couple of years back when i received broken goods, i moaned about it on here and a representative for the said company was also a forum member, after several post on here and emails to the company i was sent replacement goods free of charge which left me a bit embarrassed and saddened that i had disrespected the company on here.
From now on i will refrain from such behavior and always contact the company first.
Cheers
Steve.

Too right.

 

[Etton]

I have always found Damien really helpful and he has rang me back before when their phone was unable to be answered, without me even leaving any message, just from him noting a missed call.

 

[SDM]

That is a good end to your story and i am genuinely pleased for you, however i quickly learned not to slag a company of on the internet forums until you have contacted them first, i did similar a couple of years back when i received broken goods, i moaned about it on here and a representative for the said company was also a forum member, after several post on here and emails to the company i was sent replacement goods free of charge which left me a bit embarrassed and saddened that i had disrespected the company on here.
From now on i will refrain from such behavior and always contact the company first.
Cheers
Steve.

It was the product not the company I was complaining about and my "gripes" with the product stand. The issues of reduced functionality of parts and void spaces caused by the method of converting a langstroth nuc instead of it being a dedicated commercial nuc are( I still think) perfectly suited to a public forum. As we are the "public" I hoped the post would inform.
If the post had been taken at face value rather than speculations on my motives for not liking the product or suggestions or that I shouldn't expect to receive what I'd paid for but should instead accept that I should need to carry out further modifications to make it a workable item, then there would have been less drama. I wish the information about the nature of the converted use had been included in the advertising as this would have avoided any issue whatsoever. There's little for me to learn from the episode either. Living where I do, handling an identical item may well not be possible again soon, so I will have to trust information gained from public forums, the company's reputation and advertising when I choose other goods. Nor can I see any reason to doubt the value of future purchases from the company, on the contrary, their swift action to resolution is to their credit.
The situations are a little different too. Anybody who purchases their commercial nucs will encounter the same issues. If they think they're acceptable they now have the necessary to make an informed decision. This was the sole put of my post, it was never some anti Abelo rant.