Hi All
As a new Beek, I have recently been purchasing lots of equipment, but have been appalled at the standard and quality of the kit. I know that there is a huge range in prices but some of the aspects I have found are just basic quality standards such as (i have not purchased any "seconds"):
1. parts that do not line up
2. parts that have been damaged as part of the "packaging"
3. delivery boxes too thin, and so parts and boxes have been damaged in transport
4. parts that have clearly been dropped
5. parts "from the manufacturing process" with scratches, marks and other manufacturing defects.
6. poorly packaged products
etc etc
As someone who has worked in manufacturing for over 35 years I find the lack of respect to standards for the customer and product amazing. I hear comments like "Well it does not affect the function" systematic of the suppliers. I agree, but a scratch on a brand new car does not affect function, but no one would take that.
I find the worse parts to be poly products - is this common? Do poly part often come with dents, scratches, marks etc. Is this part of have a poly hive?
The big consolation is that the retailer have been fantastic in their response and provided exchanges and refunds as required, though one very large direct supplier was very reluctant.
Are my standards too high. Am I just going to have to accept this poor quality.
Ian