No problem; it's Neil and Evelyn Spence at Highland Bee Supplies. I agree that they are a PITA to contact. And if they had responded properly back in 2019, maybe I wouldn't have landed with a duff nuc of Buckfast from Kent, which rather delayed and spoiled my start in beekeeping.
I think that they really know their stuff and run a pleasingly rustic business and give good service. Maybe recently they have upped their game with answering calls and returning email enquiries. They are definitely still in business. I picked up a queen last week with one day's notice. She's lively and survived the several days in the cage and was adored by my own bees when I released her.
I'm giving the website link. I suggest bombarding them by their online form, email and phone. I ended up with Evelyn replying to all my separate enquiries....they must have thought they hit the jackpot with so many requests in a short time. I have read elsewhere that they can be hard to contact. Time will tell with the queen, but I suspect I am onto a winner with their selected local bees.
Link here:
http://highlandbeesupplies.co.uk/index.html